Advanced Exosome & Growth Factor Technology
Terms and Conditions
Last updated: 10 August 2026
These Terms and Conditions apply to your use of the XO DERM website and the purchase of products from XO DERM.
XO DERM is operated by Medical Devices (AOS) Pty Ltd (ABN 26 625 562 030) (“XO DERM”, “we”, “us” or “our”).
By accessing our website or purchasing products from us, you agree to these Terms and Conditions.
1. Use of Our Website
You may use our website for lawful personal and commercial purposes related to viewing and purchasing our products.
You must not misuse the website, interfere with its operation, attempt to gain unauthorised access to our systems, or use the website for any unlawful or fraudulent purpose.
We may update, modify or discontinue parts of the website at any time.
2. Product Information
We take reasonable care to ensure that product descriptions, images, ingredients, pricing and other information displayed on our website are accurate.
Product packaging, appearance or other details may occasionally vary from images displayed online.
Information provided on our website is for general informational purposes and should not be considered medical advice.
3. Orders
When you place an order, you agree that the information you provide is accurate and complete.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
* A product is unavailable
* There is an obvious pricing or product information error
* Payment cannot be processed
* We reasonably suspect fraudulent or unauthorised activity
* We are unable to fulfil the order
If payment has already been taken for an order that we cancel, the applicable amount will be refunded.
4. Prices and Payment
All prices are displayed in Australian dollars (AUD) unless otherwise stated.
Prices may change from time to time. The price applicable to your purchase will be the price displayed at the time your order is placed, subject to correction of obvious errors.
Payment must be successfully processed before an order is fulfilled.
Payments may be processed securely through third-party payment providers. XO DERM does not directly store complete credit or debit card details.
5. Shipping and Delivery
Shipping charges are calculated at checkout based on the applicable delivery details and shipping method.
Orders are generally shipped using Australia Post or another appropriate delivery provider.
Delivery timeframes provided on our website or during checkout are estimates only and may be affected by circumstances outside our reasonable control.
Please ensure that your shipping information is correct before submitting your order.
Further information is available in our Shipping Policy.
6. Returns, Refunds and Consumer Guarantees
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in these Terms and Conditions excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable legislation.
Where a product is faulty, damaged, incorrectly supplied or otherwise fails to meet a consumer guarantee, you may be entitled to a remedy in accordance with Australian law.
Any additional conditions applying to returns or change-of-mind requests are set out in our Returns & Refunds Policy.
7. Product Use
You are responsible for reading and following the directions, warnings and instructions supplied with our products.
Individual responses to skincare products may vary. If irritation or an adverse reaction occurs, discontinue use and seek appropriate professional advice where necessary.
Information provided by XO DERM is not intended to diagnose, treat, cure or prevent any disease or medical condition and is not a substitute for advice from a qualified healthcare professional.
8. Professional Products
Certain XO DERM products may be designated for professional or in-clinic use only.
Products identified as professional-use products should only be used by appropriately trained or qualified professionals and in accordance with their instructions and intended use.
9. Intellectual Property
All content on the XO DERM website, including our branding, logos, product names, graphics, photographs, videos, written content and website design, is owned by or licensed to Medical Devices (AOS) Pty Ltd unless otherwise stated.
You may not reproduce, distribute, modify or commercially use our intellectual property without prior written permission, except where permitted by law.
10. Third-Party Services and Links
Our website may use or link to third-party services, including payment, delivery, analytics and social media platforms.
We are not responsible for the content or practices of third-party websites or services that are outside our control.
11. Limitation of Liability
To the maximum extent permitted by law, XO DERM and Medical Devices (AOS) Pty Ltd are not liable for indirect, incidental or consequential loss arising from your use of our website or products.
Nothing in these Terms and Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
12. Privacy
Your personal information is handled in accordance with our Privacy Policy.
13. Changes to These Terms
We may update these Terms and Conditions from time to time.
The updated Terms will be published on our website and will apply from the date of publication.
14. Governing Law
These Terms and Conditions are governed by the laws of New South Wales, Australia, and applicable Commonwealth laws.
15. Contact Us
If you have questions about these Terms and Conditions, please contact us through the Contact Us page on the XO DERM website.
XO DERM
Operated by Medical Devices (AOS) Pty Ltd
ABN 26 625 562 030
