Advanced Exosome & Growth Factor Technology
Privacy Policy
Last updated: 10 August 2026
XO DERM is operated by Medical Devices (AOS) Pty Ltd (ABN 26 625 562 030) (“XO DERM”, “we”, “us” or “our”).
We respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, purchase our products or otherwise interact with us.
1. Information We Collect
We may collect personal information that you provide to us, including:
* Your name
* Email address
* Phone number
* Billing and shipping address
* Order and purchase information
* Communications or enquiries you send to us
When you use our website, certain technical information may also be collected automatically by our website, analytics or advertising technologies, such as your device type, browser information, website activity and interactions with our advertisements.
Payment information is processed through our third-party payment providers. We do not directly store your complete credit or debit card details.
2. How We Use Your Information
We may use your personal information to:
* Process, fulfil and deliver your orders
* Provide customer service and respond to enquiries
* Send order confirmations, shipping notifications and other transactional communications
* Manage returns, refunds or other order-related requests
* Improve our products, website and customer experience
* Maintain the security and operation of our website
* Send marketing communications where you have consented to receive them
* Measure and improve our advertising and marketing campaigns
* Comply with applicable legal and regulatory requirements
3. Cookies, Analytics and Advertising
Our website may use cookies and similar technologies to operate the website, understand how visitors use it and improve our services.
We may also use third-party analytics and advertising services, including services provided by Meta, to measure advertising performance and understand how visitors interact with our website.
These technologies may collect information about your browser, device and interactions with our website. You can manage or restrict cookies through your browser settings, although disabling certain cookies may affect website functionality.
4. How We Share Information
Our website may use cookies and similar technologies to operate the website, understand how visitors use it and improve our services.
We may also use third-party analytics and advertising services, including services provided by Meta, to measure advertising performance and understand how visitors interact with our website.
These technologies may collect information about your browser, device and interactions with our website. You can manage or restrict cookies through your browser settings, although disabling certain cookies may affect website functionality.
5. Overseas Service Providers
Some of the third-party platforms and service providers we use may store or process information outside Australia.
Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled appropriately and in accordance with applicable privacy requirements.
If you choose to receive marketing communications from XO DERM, we may send you information about our products, promotions and offers.
You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the communication.
You will continue to receive necessary transactional communications relating to purchases you have made.
7. Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.
8. Access and Correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
You may also contact us if you have a question or concern regarding how your personal information has been handled.
9. Retention of Information
We retain personal information for as long as reasonably necessary to provide our services, fulfil orders, maintain appropriate business and transaction records, comply with legal obligations and resolve disputes.
When information is no longer required, we take reasonable steps to securely delete or de-identify it where appropriate.
10. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and recommend reviewing their privacy policies before providing personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, technology or legal requirements.
The updated version will be published on our website with the revised “Last updated” date.
12. Contact Us
If you have questions, requests or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us through the Contact Us page on the XO DERM website.
XO DERM
Operated by Medical Devices (AOS) Pty Ltd
ABN 26 625 562 030
